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Friends & Family Test

Click here to take the Friends & Family Test online

Previous Results

  • In answer to the question
  • How likely are you to recommend a member of your family or a friend to join this Practice?
  • You said:

 

EXTREMELY LIKELY

 

LIKELY

 

NEITHER LIKELY 
NOR UNLIKELY

 

UNLIKELY

 

EXTREMELY UNLIKELY

 

DON’T KNOW

109

15

1

4

1

1


Thank you for taking the time to feed back to us

You suggested 

You Suggested

We responded

 Music in waiting room

A previous survey showed that for every person who liked music, another disliked it

 Water Fountain in waiting room

This has been considered on many occasions but there are technical problems re installation as well as ongoing hygiene issues

Means of letting those with appointments bypass the queue

Installation of extra door for those using the self check-in screen.

 Shorter waiting time for appointments

We are continually trying to keep this under control but need to balance your needs against the time available

 Make a better effort to obtain correct brand of medicine

We are constrained by what we are allowed to supply and whether we can obtain it

 3 months of long term meds at a time

Good practice recommends 28 or 30 day supply.  In exceptional circumstances we will consider a longer period.

Individual Dr availability

All doctors work at both surgeries and a timetable is available

Communication between surgeries

Clearly room for improvement.  We will continue to work on it.

Communication with patients especially over change of appointments

Clearly room for improvement here as well.  We will continue to work on it. Are you signed up for Text Reminders?

 Out of date magazines

We do not claim to be a source of news and you are welcome to bring your own reading material

Evening Surgery

We offer appointments on a Monday evening for those who work.

Collecting Meds before 10

We ask you to collect after 10 if possible to allow the morning delivery to be unpacked and processed.  If you are working and need to collect before this time we will of course assist where we can.



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