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Evening and Weekend Appointments Available Now

You can now access additional Primary Care Services in the evenings and at weekends.

Improved Access is a Wiltshire-wide initiative where local practices are working together to offer increased availability of services and appointments in the evenings and at the weekend. These appointments are available 18:30-20:00 Monday-Friday, and Saturdays, Sundays and bank holidays. This collaboration by practices will ensure all patients in Wiltshire have this option, but this might mean you will be offered an appointment at another practice.

Appointment types will vary - some being face-to-face, some on the phone - and there will be a mixture of bookable and same-day appointments available across the week. We will be offering appointments with GPs as well as with other healthcare professionals, such as a Practice Nurse or Health Care Assistant.

We are keen to balance the importance of continuity of care with convenient access for patients, while ensuring that the service is safe.

To book such an appointment, contact your local Surgery during normal opening times. A receptionist will explain the process, and ensure the booking is appropriate. You will need to give consent to use this service.

For more information, please contact your usual GP surgery.

Telephone ordering of medication is no longer possible

 

We no longer accept telephone requests for repeat medication.

 

The reason is the risks of making a mistake or missing vital instructions far outweigh the benefits.

 

We still accept legible faxes although the risk of faxes going missing or not being received is also high.

 

Please remember prescriptions can be requested

 

In person

By fax

By post

Or by registering for the surgery online services.

 

 

Our new systems will be Safer for Our Patients.

 

 

Some requests for medication over the phone are not clear and it can take considerable time and effort to clarify what is required.  

Written requests avoid potential confusion and medication errors.  

In addition to improving Patient safety we will reduce the number of telephone calls to the Practice which will improve telephone access for those in need of emergency help, advice or making an appointment.

 We are sorry for any inconvenience but this is a patient safety issue and most UK practices do not accept telephone requests,
 


 

 

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